Refund policy

Cancelling your order

Because you bought online, you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have 14 days from the day the bracelet is delivered to tell us you want to cancel, for any reason at all. You do not need to give one.

To cancel, email support@riseform.co.uk with your order number. We will reply with the return address and confirm your cancellation in writing.

Once you have told us, you then have a further 14 days to send the bracelet back to us.

Returning the bracelet

Return the bracelet in its original condition, in its box. You can unpack it and handle it as you would in a shop. Filling it with fragrance goes beyond that, so if it comes back filled or used we may reduce your refund to reflect the loss in value.

You pay the cost of return postage on a change-of-mind return. We recommend a tracked service, because the bracelet remains your responsibility until it reaches us.

If the bracelet is faulty, damaged in transit, or not what was described, we cover the return postage. Email us a photograph and we will sort it out.

Your refund

We refund within 14 days of receiving the bracelet back, or within 14 days of you proving you have sent it, whichever comes first. The refund goes to the original payment method. We do not charge a fee for this.

We refund the full price you paid, including any standard delivery you were charged. If you chose a faster or upgraded delivery service, we refund the standard rate rather than the upgrade.

Faulty goods

Under the Consumer Rights Act 2015 the bracelet must be of satisfactory quality, fit for purpose and as described. If it is faulty within 30 days you can ask for a full refund. After 30 days, and for up to six months, you can ask for a repair or replacement, and a refund if that is not possible.

Contact

Email support@riseform.co.uk. We reply to every message. RiseForm, [YOUR BUSINESS ADDRESS].