Shipping policy

United Kingdom

Delivery is free on every UK order. There is no minimum spend.

UK orders typically arrive within 3 to 5 business days of being placed. This is an estimate based on our own shipments, not a guarantee. Business days do not include weekends or UK public holidays.

Outside the UK

We also ship to the United States and to a number of European and international destinations. The countries we deliver to, and the exact delivery cost, are shown at checkout once you enter your address. If your country is not offered at checkout, we cannot currently ship there.

International delivery times vary by destination and by local customs handling. Your estimated delivery window is shown at checkout before you pay. We are a new business and do not yet have enough delivery data from these countries to publish a reliable average, so we would rather say that plainly than invent a number.

Where your order ships from

Our bracelets are manufactured and dispatched from our supplier in China on a private shipping line. This is how we can sell at this price with free UK delivery.

Shipped empty

Every bracelet is shipped empty. We do not sell, supply or ship fragrance, and no liquid of any kind travels with your order.

Import duties and taxes

UK orders: the price you pay at checkout includes VAT. There is nothing further to pay on delivery.

Orders outside the UK: your own country may charge import duty, tax or a customs handling fee. These charges are set by your government, not by us, and are not included in the price you pay at checkout. They are your responsibility as the importer. We cannot predict them or tell you in advance what they will be.

Tracking

You will get a dispatch email with tracking as soon as your order leaves the warehouse. Tracking can take 24 to 48 hours to start updating.

If your order has not arrived

If your estimated window has passed and nothing has arrived, email support@riseform.co.uk with your order number and we will chase it. If a parcel is genuinely lost in transit, we will replace it or refund you in full.

Wrong address

Please check your delivery address at checkout. If an order is returned to us because the address was wrong or nobody was available, we will contact you to arrange redelivery. You may be asked to cover the cost of sending it again.

Contact

Email support@riseform.co.uk. RiseForm